ALL DISPUTES SHALL BE BE REPORTED TO Customer@shopping-options.com
Shopping-Options.com offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date, and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Shopping-Options.com assigned address as if we ask you to do so.
Except for the important interpretation, Shopping-Options.com will make a refund, resend, or accept the return for any of the following cases:
1. ORDERS DELAYED
Orders are lacking tracking information, in transit, pending, expired 40 days after orders departed from Shopping-Options.com warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 30 days after orders departed from Shopping-Options.com warehouse.
b. For Brazil, it is after 90 days counting from the date that order departed from Shopping-Options.com warehouse due to the strict customs clearance at Brazil.
c. For China Post Registered Air Mail and Shopping-Options.com liquid direct line to all countries, Shopping-Options.com will deal with your dispute for delayed orders after 80 days counting from the date that order departed from warehouse.
d. For some special shipping methods, Shopping-Options.com cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
2. ORDERS NOT RECEIVED
Shopping-Options.com will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 2-6 days. Meanwhile, Customer need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Shopping-Options takes no responsibility if products have been lost.
b. If the logistics company provides return service to China, Shopping-Options will put the products in your private inventory and will not refund them when we receive the returned items.
c. Shopping-Options cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3. PRODUCTS DAMAGED
Shopping-Options offers a full refund or a replacement if packages arrived are badly damaged.
Shopping-Options offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Shopping-Options cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary products, Customer shall complain or open a dispute with you within 3 days after packages are delivered.
d. For electronic products, Customer shall complain or open a dispute to you within 7 days after packages are delivered.
Important Interpretation
1. Deadline of Opening Dispute
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
Notes:
a. For bulk purchase orders, the close date usually is around 21 days.
b. Dispute will be closed automatically if the order has been closed and you have not responded for 5 consecutive days.
2. Force Majeure
Shopping-Options takes no responsibility for any product damaged, or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Shopping-Options will notify you by Shopping-Options Chat, Skype, Email, Line, WhatsApp etc.
Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. Shopping-Options lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, Brazil, the overseas territories and overseas island areas；
Notes:
For DHL, CJPacket Fast Line, CJPacket JL Express, CJPacket Thailand, the remote addresses will be charged additional cost.
4. DESTINATION LIMITS
Due to limited international transportation, Shopping-Options.com will not accept any disputes when your orders are shipped to the following countries:
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.
5. RETURN
Products can be returned to Shopping-Options China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at Shopping-Options China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
a. If you indeed want to return products, please contact and get confirmation from Customer@shopping-options.com
b. Please return products within 7 days after receiving products subject to confirmation. We discourage return because cost of return will be born by Customer.
6. UNACCEPTABLE DISPUTES
Shopping-Options.com will always try to offer the best service. If you have any other questions, please feel free to customer@shopping-options.com